Terms and Conditions

Effective date: 13 April 2026

Be Sailor Limited | Registration No. C108612 | 105/3, Old College Street, Sliema, SLM 1377, Malta

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE PLATFORM.

By accessing or using bsailor.com, registering an account, or making a Booking, you agree to be bound by these Terms and Conditions in full. If you do not agree, you must not use the Platform.

Be Sailor Limited may update these Terms at any time. You will be notified of material changes at least 15 days before they take effect. Continued use of the Platform after notification constitutes acceptance of the updated Terms.

1. Definitions

The following terms have the meanings set out below and apply throughout these Terms and Conditions:

Term	Meaning
Platform	The website www.bsailor.com and any associated mobile applications operated by Be Sailor Limited.
Be Sailor Limited / We / Us	Be Sailor Limited, a company registered in Malta under Registration No. C108612, with registered address at 105/3, Old College Street, Sliema, SLM 1377, Malta.
Be Sailor / You	A registered user who browses, books, or participates in Experiences through the Platform.
Sailor	A registered provider, individual, or legal entity who lists and delivers Experiences on the Platform.
Experience	A sea-based or water-activity service listed by a Sailor and bookable by a Be Sailor through the Platform, including but not limited to sailing trips, guided skill-development sessions, structured learning experiences, diving sessions, surfing lessons, snorkelling excursions, and any other activity conducted on or in the water. Experiences may contribute to a Be Sailor's digital logbook where applicable.
Booking	A confirmed reservation of an Experience made by a Be Sailor through the Platform's booking system.
Listing	The detailed description of an Experience published by a Sailor on the Platform, including photographs, specifications, pricing, availability, and any eligibility requirements.
Vessel	Any watercraft, boat, or floating craft used by a Sailor in connection with an Experience.
Commission	The percentage of Booking revenue retained by Be Sailor Limited as a service fee, deducted automatically from each confirmed Booking.
Content	Any text, photographs, videos, reviews, descriptions, or other material uploaded or submitted to the Platform by any user.
Force Majeure Event	Any event beyond the reasonable control of either party, including severe weather, storms, rough seas, port closures, maritime authority orders, natural disasters, epidemics, or any other circumstance rendering the safe conduct of an Experience impossible or unreasonably hazardous.
Maritime Authority	Any competent national or local authority responsible for maritime safety, navigation, and regulation in the jurisdiction where an Experience takes place.

2. Acceptance and Eligibility

2.1 Acceptance

By accessing the Platform, registering an account, or making a Booking, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, the Privacy Policy, and the Cookie Policy, all of which form part of the agreement between you and Be Sailor Limited.

2.2 Age Requirement for Booking

Only persons who are 18 years of age or older may make a Booking on the Platform. By completing a Booking, you confirm that you meet this requirement. Be Sailor Limited may request documentary evidence of age at any time.

2.3 Registration

Registration of an account does not itself require confirmation of age. However, the Platform's checkout process includes a declaration that the Be Sailor is 18 years of age or older. No Booking can be completed without this confirmation.

2.4 Participation by Minors

A Be Sailor who meets the minimum age requirement may book an Experience on behalf of or for minors, provided that the Listing does not prohibit participation by minors, the adult Be Sailor assumes full responsibility for the minor's participation and safety, and all applicable requirements set by the Sailor in the Listing are met. Be Sailor Limited does not verify the age of Experience participants and accepts no liability in this regard.

2.5 Legal Capacity

By using the Platform you confirm that you are legally capable of entering into binding contracts under the laws applicable to you. Persons who do not have full legal capacity may not use the Platform without appropriate authorisation.

2.6 No Registration via Automated Means

Accounts may not be created or operated using bots, scripts, or any other automated method. Each user may hold only one account. Accounts are personal and may not be shared with or transferred to any third party.

3. Platform Nature and Intermediary Status

3.1 Technology Intermediary

Be Sailor Limited operates exclusively as a technology intermediary. The Platform facilitates connections between Be Sailors and Sailors. Be Sailor Limited is not, and shall not be deemed to be, a maritime operator, boat owner, skipper, sailing school, tour operator, travel agent, or provider of any Experience listed on the Platform.

3.2 Independent Contractors

Each Sailor is an independent contractor or independent business entity. No relationship of employment, agency, partnership, franchise, joint venture, or any similar relationship exists between Be Sailor Limited and any Sailor. Be Sailor Limited does not supervise, direct, or control the manner in which Sailors deliver Experiences.

3.3 No Endorsement

The listing of a Sailor or an Experience on the Platform does not constitute an endorsement, recommendation, certification, or approval by Be Sailor Limited of the Sailor's skills, qualifications, licences, or fitness to deliver the Experience. Be Sailor Limited does not verify the accuracy of all information provided by Sailors.

3.4 No Liability for Experience Conduct

Be Sailor Limited is not a party to the agreement formed between a Be Sailor and a Sailor at the point of Booking and has no obligations in relation to the performance of that agreement beyond those expressly set out in these Terms.

3.5 Additional Platform Services

In addition to connecting Be Sailors and Sailors, the Platform provides supplementary services including a booking management system, payment processing infrastructure, digital logbook functionality, and role-based Hub areas. These services are provided by Be Sailor Limited directly and are subject to these Terms.

4. Registration and Account Management

4.1 Account Creation

To access the core features of the Platform, you must create an account by providing accurate and complete information including your full name, a valid email address, and a secure password. You agree to keep your account information up to date at all times.

4.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials. Any activity conducted through your account is deemed to be authorised by you unless you have notified Be Sailor Limited of a security breach at legal@bsailor.com. Be Sailor Limited accepts no liability for losses arising from your failure to safeguard your credentials.

4.3 Account Suspension and Termination

Be Sailor Limited reserves the right to suspend or permanently terminate any account where there is evidence or reasonable suspicion of breach of these Terms, fraudulent conduct, identity misrepresentation, violation of applicable law, any attempt to solicit, facilitate, or complete a transaction outside the Platform in breach of these Terms, or any other conduct that Be Sailor Limited reasonably considers harmful to other users or to the Platform.

4.4 Account Closure by User

You may close your account at any time either through the account interface or by contacting Be Sailor Limited at legal@bsailor.com. Account closure will be blocked where there are pending Bookings, active payouts, or unresolved disputes. Upon closure, your personal data will be handled in accordance with the Privacy Policy.

5. Be Sailor Terms

This section applies to all users who register on the Platform as Be Sailors for the purpose of browsing and booking Experiences.

5.1 Use of the Platform

As a Be Sailor you may browse available Experiences and make Bookings subject to these Terms. When making a Booking you must ensure the accuracy of selected dates, location, number of participants, and any requested services. You are responsible for confirming that you and any participants meet any qualification or eligibility requirements specified by the Sailor in the Listing.

5.2 Conduct During Experiences

By completing a Booking, you agree to follow all safety instructions provided by the Sailor, behave responsibly and respectfully towards the Sailor and other participants, refrain from operating any Vessel or equipment without explicit authorisation from the Sailor, and comply with all applicable maritime law at all times.

5.3 Personal Responsibility

You acknowledge that sea-based activities involve inherent risks including adverse weather, physical exertion, immersion in water, and the operation of watercraft. You participate in any Experience at your own risk and are strongly encouraged to obtain personal travel insurance that includes marine activity coverage and medical evacuation prior to the Experience.

5.4 Accuracy of Information

You are responsible for ensuring that all information provided during registration and at the time of Booking is accurate and complete, including any health conditions, physical limitations, or qualifications that may affect your safety or eligibility to participate.

5.5 Off-Platform Payments Prohibited

All payments for Bookings, deposits, and related fees must be made exclusively through the Platform. You must not make any payment directly to a Sailor outside the Platform's payment process. Any attempt to circumvent the Platform's payment system is a material breach of these Terms and may result in suspension or permanent removal from the Platform.

6. Sailor Terms

This section applies to all individuals or entities who register on the Platform as Sailors for the purpose of listing and delivering Experiences.

6.1 Registration as a Sailor

To register as a Sailor you must provide your full legal name or business name, a valid email address and mobile number, bank account details for payment transfers, and identity verification documents as required by Be Sailor Limited. You agree that all information provided is accurate and complete and that you will update it promptly when it changes.

6.2 Listing Requirements

When creating a Listing you must include at minimum: at least one clear and recent photograph of the Experience or Vessel; an accurate description of the Experience including type, location, duration, and conditions; an availability calendar reflecting true booking windows; pricing inclusive of all applicable taxes and fees; any mandatory qualifications required of participants; details of insurance coverage; deposit amount and cancellation policy.

All information in a Listing must be truthful, accurate, and not misleading. Be Sailor Limited reserves the right to require edits before publishing, adjust formatting or categorisation, or remove Listings that contain false claims, omit safety information, or violate these Terms.

6.3 Insurance Obligations

Each Sailor must maintain at all times valid insurance for each Vessel used in connection with an Experience, including: third-party liability insurance covering bodily injury and property damage; hull and machinery insurance; passenger liability insurance if applicable; and any compulsory insurance required by the flag state or port authority.

The Sailor must provide proof of insurance to Be Sailor Limited upon request. Be Sailor Limited reserves the right to suspend any Listing where adequate insurance coverage cannot be confirmed.

6.4 Compliance with Maritime Law

Each Sailor is solely responsible for ensuring full compliance with all applicable maritime regulations, navigation rules, licensing requirements, registration obligations, capacity limits, safety equipment requirements, and any directives issued by the relevant Maritime Authority.

6.5 Safety Standards

Each Sailor must ensure the Vessel is seaworthy and fit for the Experience at each departure; all required safety equipment is present and in good working order; a safety briefing is provided to all participants before departure; and the Experience does not depart if conditions present an unreasonable risk to safety.

6.6 Commission and Payment

Be Sailor Limited retains a service fee from each confirmed Booking. The net payout to the Sailor is calculated and displayed within the Platform during the Listing creation process, allowing the Sailor to see the estimated payout in real time as they set their Experience price. By activating a Listing, the Sailor acknowledges and accepts the applicable fee structure as displayed at that time.

The price displayed to Be Sailors is the all-inclusive total. Be Sailor Limited's service fee is not shown separately to Be Sailors. The Sailor's net payout is the amount remaining after deduction of the applicable service fee and any payment processing costs.

Be Sailor Limited may withhold or delay payment where a dispute is raised, there is a suspected breach of these Terms, documentation or verification is incomplete, or required tax compliance information is missing. All payouts are in Euro unless otherwise agreed. Sailors must notify Be Sailor Limited of any payment error within seven days of receipt.

6.7 Fiscal Obligations

Sailors are solely responsible for declaring and paying all applicable taxes, levies, and fiscal contributions arising from their activities on the Platform. Be Sailor Limited does not act as a tax agent or fiscal representative for any Sailor.

6.8 Off-Platform Transactions

Sailors are strictly prohibited from requesting, accepting, or facilitating any payment, booking, or transaction for Experiences listed on the Platform through any channel outside the Platform. This includes but is not limited to: directing Be Sailors to contact or pay the Sailor directly, cancelling a Platform Booking to rebook the same Experience off-Platform, and collecting any fee or deposit outside the Platform's payment system. Breach of this obligation constitutes a material breach of these Terms and entitles Be Sailor Limited to immediately suspend or permanently remove the Sailor's account and listings and to withhold any pending payouts pending investigation.

6.9 Multiple Listings

A Sailor may not publish multiple Listings for the same Experience or Vessel unless they differ by pricing tier or geographic base, or unless approved by Be Sailor Limited as part of a managed fleet programme.

7. Bookings and Payments

7.1 Booking Process

Bookings are made through the Platform using the Stripe payment infrastructure. A Booking is confirmed only upon receipt of full payment. By confirming a Booking, the Be Sailor enters into a direct agreement with the Sailor for the provision of the Experience on the terms set out in the Listing and these Terms.

7.2 Pricing

All prices displayed on the Platform include applicable taxes and fees unless otherwise stated. A non-refundable payment processing fee may apply to each transaction and will be displayed clearly at checkout. Be Sailor Limited accepts no liability for pricing errors in Listings, though it will notify the Be Sailor of any error identified and offer the option to reconfirm or cancel.

7.3 Payment Methods

Payments are processed exclusively through the Platform's payment provider. Be Sailor Limited does not store credit card or payment card data. Payments may be made by the methods available at checkout. Be Sailor Limited accepts no liability for failures caused by the payment provider.

7.4 Off-Platform Transactions Prohibited

All payments for Bookings, deposits, additional services, and any other fees must be made exclusively through the Platform. Sailors are strictly prohibited from requesting or accepting payments directly from Be Sailors outside the Platform. Examples of prohibited off-platform conduct include: requesting or accepting direct payment by bank transfer, cash, or any method outside the Platform; directing a Be Sailor to rebook an Experience through a personal website or third-party channel; and cancelling a confirmed Booking with the intent to rebook the same Experience outside the Platform. Any circumvention of the Platform's payment process may result in immediate suspension of the offending party's account, permanent removal from the Platform, and withholding of any pending payouts until the matter is resolved.

7.5 Subscription Features

Be Sailor Limited may offer subscription-based features for Be Sailors or Sailors. Where subscriptions are offered, they are subject to the specific terms displayed at the time of activation. Subscriptions with automatic renewal will be clearly disclosed at signup. A reminder will be sent at least 7 days before renewal. Cancellation must be made through the account interface and is as simple as the original subscription process.

8. Cancellations, Withdrawals, and the Right of Withdrawal

Important notice for EU and UK consumers

Pursuant to Article 16(l) of EU Directive 2011/83/EU and the equivalent provision under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the statutory right of withdrawal does not apply to contracts for the provision of services related to leisure activities where the contract provides for a specific date or period of performance.

Accordingly, once a Booking for an Experience with a fixed date is confirmed, the Be Sailor does not have a statutory right to withdraw from the contract. Cancellation rights are governed exclusively by the Sailor's cancellation policy as set out below.

8.1 Be Sailor Cancellation

Each Sailor sets their own cancellation policy for each Experience at the time of creating their Listing. The applicable policy is displayed on the Listing page and confirmed to the Be Sailor at checkout. By completing a Booking, the Be Sailor acknowledges and accepts the cancellation policy stated in the Listing.

Refunds are calculated automatically in accordance with the applicable cancellation policy and processed via the original payment method, minus non-refundable payment processing fees. Be Sailor Limited does not guarantee refund processing times as these depend on the payment provider.

8.2 Sailor Cancellation

A Sailor may cancel a confirmed Booking only for just cause or in circumstances beyond their reasonable control. Where a Sailor cancels, the Be Sailor will receive a full refund of the amount paid. Repeated unjustified cancellations may result in reduced Platform visibility, penalty fees, or suspension of the Sailor's Listings.

8.3 Force Majeure Cancellations

Where an Experience cannot take place due to a Force Majeure Event, the Sailor must notify Be Sailor Limited and the Be Sailor as promptly as practicable. Be Sailor Limited may, at its discretion, issue a full refund, partial refund, or credit. No penalty will apply to a Sailor for a cancellation attributable to a genuine Force Majeure Event.

8.4 Safety-Based Refusals

A Sailor may refuse to commence or continue an Experience where conditions present, in their professional judgement, an unreasonable risk to participant safety. Be Sailor Limited will review the circumstances and determine the appropriate refund treatment on a case-by-case basis.

9. Deposits and Damage Claims

9.1 Security Deposits

Sailors may require a security deposit in connection with a Booking. The deposit amount is stated in the Listing and confirmed at checkout. Deposits are pre-authorised or charged through the Platform prior to the Experience. No deposit may be collected directly by the Sailor outside the Platform.

9.2 Condition Report

At handover of the Vessel or equipment, the Sailor must complete a condition report documenting its state. The Be Sailor must review and sign this report before the Experience begins. Any pre-existing damage must be recorded and communicated to Be Sailor Limited before departure.

9.3 Claims Process

Any claim for damage must be submitted to Be Sailor Limited within 48 hours of the end of the Experience by contacting legal@bsailor.com. Claims must be supported by photographic or video evidence and the signed condition report. Be Sailor Limited will review the claim and determine, in its reasonable discretion, the appropriate treatment of any deposit held.

10. Booking Modifications

10.1 Changes to Confirmed Bookings

Any modification to a confirmed Booking must be agreed between the Be Sailor and the Sailor and submitted through the Platform using the available modification tools. Unilateral modifications not submitted through the Platform are not enforceable.

10.2 Sailor-Initiated Modifications

Where a Sailor proposes a modification to a confirmed Booking, the Be Sailor has the right to accept the modification or cancel the Booking with a full refund.

10.3 Off-Platform Arrangements

Any arrangement made between a Be Sailor and a Sailor outside the Platform is made entirely at their own risk. Be Sailor Limited accepts no liability for disputes, losses, or harm arising from off-platform arrangements.

11. Safety, Insurance, and Maritime Obligations

11.1 Inherent Risks

Sea-based activities involve inherent risks including but not limited to adverse weather, rough seas, physical exertion, immersion in water, and the operation of watercraft. All users acknowledge and accept these risks.

11.2 Sailor Safety Obligations

Sailors are solely responsible for the safety of their Experiences. This includes ensuring the Vessel is seaworthy, all safety equipment is present and operational, a pre-departure safety briefing is delivered, passenger limits are not exceeded, and the Experience is not conducted in conditions that present an unreasonable risk.

11.3 Insurance Guidance for Be Sailors

Be Sailors are strongly encouraged to obtain personal travel insurance prior to any Experience, including coverage for medical expenses, emergency evacuation, personal accident, and cancellation. Be Sailor Limited does not provide or arrange insurance and accepts no liability for uninsured losses.

11.4 Qualification Requirements

Where an Experience requires the Be Sailor to hold a specific qualification or licence, this is stated in the Listing. The Be Sailor is solely responsible for holding the required qualification. Be Sailor Limited does not verify qualifications.

11.5 Regulatory Compliance

Sailors are solely responsible for compliance with all applicable maritime regulations, licensing, registration, environmental rules, and any directives of the relevant Maritime Authority. Be Sailor Limited is not liable for any Sailor's failure to comply.

12. Intellectual Property and User Content

12.1 Platform Intellectual Property

All content on the Platform created by Be Sailor Limited, including but not limited to text, graphics, logos, software, and design elements, is the exclusive property of Be Sailor Limited or its licensors and is protected by applicable intellectual property law. You may not copy, reproduce, modify, distribute, or exploit any such content without prior written consent.

12.2 User Content Licence

By uploading photographs, videos, or other visual or written Content to the Platform, you grant Be Sailor Limited a non-exclusive, royalty-free, worldwide, sublicensable licence to use, reproduce, adapt, publish, display, and distribute such Content for the purposes of operating the Platform and for promotional and marketing activities, including social media campaigns and advertising materials. This licence expressly includes the right to use photographs and video recordings in which you or participants in your Bookings appear, for the purposes of social media posts, advertising campaigns, and other promotional materials created by or on behalf of Be Sailor Limited. Where practicable, Be Sailor Limited will credit the Experience or location. You may withdraw consent to future use of specific Content by notifying Be Sailor Limited at legal@bsailor.com, provided that withdrawal does not affect uses already made.

12.3 Warranties on User Content

By uploading Content you warrant that you own all rights to it or have obtained all necessary permissions; the Content does not infringe any third-party rights; and the Content is not false, misleading, defamatory, or in breach of applicable law.

12.4 DMCA and Copyright Notices

If you believe that Content on the Platform infringes your copyright, please send a written notice to legal@bsailor.com including identification of the work, identification of the infringing material, your contact details, and a statement of good faith belief that use is not authorised. Be Sailor Limited will investigate and take appropriate action.

12.5 User Feedback

Any suggestions, comments, or feedback you provide to Be Sailor Limited become the sole and exclusive property of Be Sailor Limited. Be Sailor Limited may use such feedback for any purpose without obligation or compensation to you.

13. Acceptable Use

13.1 General Rules

You agree to use the Platform only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the Platform. You agree not to:

Circumvent, tamper with, or defeat the functionality or security of the Platform.
Use automated tools, bots, or scripts to access, scrape, or extract data from the Platform.
Attempt to gain unauthorised access to any part of the Platform or any other user's account.
Upload or transmit viruses, malware, or any other harmful code.
Harass, abuse, or harm other users or Platform staff.
Post false, misleading, or defamatory Content.
Negotiate or arrange transactions off-platform with the intent to circumvent the Platform's payment system.
Promote any illegal activity or content that is offensive, discriminatory, or violates applicable law.

13.2 Platform as Marketplace

The Platform operates as a marketplace connecting Be Sailors and Sailors. Both Be Sailor Limited and Sailors transact through the Platform. Be Sailor Limited may also offer its own services and subscription products directly through the Platform.

13.3 Advertising

The Platform may display the logos and names of selected commercial partners and sponsors. This does not constitute endorsement of their products or services. Be Sailor Limited is not responsible for the products, services, or content offered by third-party partners.

14. Privacy and Data Protection

14.1 Privacy Policy

The collection, use, and protection of your personal data is governed by the Privacy Policy available at www.bsailor.com/privacy-policy, which forms part of these Terms and Conditions.

14.2 Cookie Policy

The Platform uses cookies and similar tracking technologies as described in the Cookie Policy available at www.bsailor.com/cookie-policy.

14.3 Data Controller

Be Sailor Limited, Registration No. C108612, 105/3 Old College Street, Sliema, SLM 1377, Malta is the Data Controller for all personal data collected through the Platform. Contact: legal@bsailor.com.

14.4 Your Rights

You have the right to access, correct, delete, restrict processing of, and port your personal data, and to object to certain processing activities. To exercise these rights contact legal@bsailor.com. You also have the right to lodge a complaint with the Information and Data Protection Commissioner (IDPC) of Malta.

15. Limitation of Liability and Indemnification

15.1 Liability Cap

To the maximum extent permitted by applicable law, Be Sailor Limited's total aggregate liability to any user in connection with any claim arising out of or relating to the Platform or any Experience shall not exceed the total fees paid by that user to Be Sailor Limited in respect of the specific Booking giving rise to the claim.

15.2 Exclusions

Be Sailor Limited shall not be liable for:

Any bodily injury, illness, death, or personal injury suffered during or in connection with an Experience.
Any loss of or damage to personal property during an Experience.
Any harm arising from adverse weather, rough seas, tides, currents, or other natural maritime conditions.
Any act, omission, or negligence of a Sailor before, during, or after an Experience.
Any misrepresentation by a Sailor in a Listing.
Any failure by a Be Sailor to disclose a relevant health condition or lack of qualification.
Any cancellation or modification due to a Force Majeure Event.
Any indirect, consequential, special, incidental, or punitive loss, including loss of profits, revenue, or goodwill.
Any loss arising from third-party services not controlled by Be Sailor Limited.

15.3 Consumer Rights Preserved

Nothing in these Terms limits or excludes liability that cannot be excluded under applicable law, including liability for death or personal injury caused by Be Sailor Limited's own negligence or liability for fraud or fraudulent misrepresentation.

15.4 Be Sailor Indemnity

Each Be Sailor agrees to indemnify Be Sailor Limited and its officers, employees, and agents from and against any claims, damages, losses, and costs arising from: breach of these Terms; participation in any Experience; violation of applicable law; or any harm caused to a Sailor, other participants, or third parties.

15.5 Sailor Indemnity

Each Sailor agrees to indemnify Be Sailor Limited and its officers, employees, and agents from and against any claims, damages, losses, and costs arising from: breach of these Terms including any failure to comply with maritime law, safety requirements, or insurance obligations; any harm or injury suffered by a Be Sailor or participant during an Experience; or any misrepresentation in a Listing.

16. Reviews and Ratings

16.1 Submission

Be Sailors may submit a review after completing a confirmed Booking. Sailors may also submit a review of the Be Sailor. Reviews must reflect genuine and truthful personal experience.

16.2 Content Standards

Reviews must not be false, misleading, offensive, discriminatory, defamatory, or submitted in exchange for any payment or benefit.

16.3 Moderation

Be Sailor Limited reserves the right to moderate, edit, or remove any review that breaches these standards. Moderation is a discretionary right and does not create an obligation to review all Content. Consistent abuse of the review system may result in account suspension.

17. Dispute Resolution

17.1 Between Users

In the event of a dispute between a Be Sailor and a Sailor, either party may notify Be Sailor Limited at legal@bsailor.com. Be Sailor Limited will make reasonable efforts to facilitate resolution but is not obliged to adjudicate and does not guarantee any particular outcome.

17.2 With Be Sailor Limited

Any dispute between you and Be Sailor Limited shall first be submitted to amicable negotiation. If unresolved within 30 days of written notice, the dispute shall be submitted to mediation in Malta. If mediation fails within 60 days, the dispute shall be finally resolved by binding arbitration under the rules of the Malta Arbitration Centre, conducted in English by a single arbitrator, with Malta as the seat.

17.3 Alternative Dispute Resolution for Consumers

EU consumers seeking out-of-court dispute resolution may contact an accredited Alternative Dispute Resolution (ADR) body in their country of residence. A list of accredited ADR entities in EU Member States is available at: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies. Be Sailor Limited will cooperate with any such process in good faith. Nothing in this clause affects the right of EU or UK consumers to bring proceedings before the courts of their country of residence.

17.4 Consumer Rights

Nothing in this clause prevents EU or UK consumers from bringing proceedings before the courts of their country of residence.

18. General Provisions

18.1 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Malta. EU, Swiss, and UK consumers retain the right to rely on the mandatory provisions of the law of their country of residence.

18.2 Jurisdiction

Subject to the consumer rights provisions above, any dispute shall be subject to the exclusive jurisdiction of the courts of Malta.

18.3 Amendments

Be Sailor Limited reserves the right to amend these Terms at any time. You will be notified of material changes at least 15 days before they take effect via email or platform notification. Continued use of the Platform after notification constitutes acceptance.

18.4 Severability

If any provision is found invalid, unlawful, or unenforceable, it shall be severed and the remaining provisions shall continue in full force.

18.5 Entire Agreement

These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between Be Sailor Limited and each user and supersede all prior representations, agreements, or understandings.

18.6 Language

These Terms are drafted in English. In the event of any translation, the English version shall prevail.

18.7 No Waiver

Failure by Be Sailor Limited to enforce any provision of these Terms shall not constitute a waiver of that provision or any other right.

18.8 Assignment

Be Sailor Limited may assign its rights and obligations under these Terms to any third party at any time without notice. You may not assign your rights or obligations without prior written consent from Be Sailor Limited.

18.9 Time Limit for Claims

Any claim or cause of action arising from use of the Platform must be commenced within one year of the date on which it arises, or such claim shall be barred.

19. Contact

For any queries, support requests, or legal notices:

Be Sailor Limited

Registration No. C108612

105/3, Old College Street

Sliema, SLM 1377

Malta

General enquiries: info@bsailor.com

Legal and compliance: legal@bsailor.com

Website: www.bsailor.com