Frequently Asked Questions (FAQ) - bSailor

The process is simple and intuitive. After a quick initial registration on the platform, you will receive a confirmation email. Upon your first login, you can choose your primary role: "Sailor" (service provider or boat owner) or "Be Sailor" (service user). Both roles will have access to a dedicated Hub to manage their bSailor experience.

Yes. Given the requirement for commercial licenses and specific certifications for offering Experiences, all "Sailors" on the bSailor platform are considered professional service providers. This ensures a high standard of quality, safety, and compliance for all Experiences offered.

It is crucial that your insurance policy specifically covers commercial activities, passenger transport, and the specific Experiences you offer (e.g., sailing lessons, excursions, scuba diving). For boat owners, a comprehensive Third-Party Liability (RC) insurance covering commercial use is typically mandatory. If you offer specialized Experiences like scuba diving, you must ensure you have the appropriate professional liability insurance for that activity.

Important: You will need to accept all Terms and Conditions and confirm your full responsibility for the validity, accuracy, and compliance of all licenses, certificates, qualifications, and permits required by law for the operation and provision of Experiences offered through bSailor.

From your Sailor Hub, you will have access to an intuitive calendar to manage available dates. You can block specific days or periods (e.g., for maintenance, personal use, or other external bookings) when the boat or Experience is unavailable. This saves you from having to cancel and recreate the listing. You also have the option to put an Experience "in draft" or temporarily suspend it and then republish it when you wish, for instance, during maintenance work.

When a "Be Sailor" selects an Experience and proceeds to checkout, the booking is immediately confirmed upon payment. An email notification is then sent simultaneously to both the "Be Sailor" (as confirmation of their booking) and to you, the "Sailor" (as a new order notification). You, as the "Sailor," have up to 48-hours from the moment of notification to confirm the received order. This timeframe allows you sufficient time to review the request and ensure your availability. If the order is not confirmed within these 48 hours, it will automatically be cancelled, and the "Be Sailor" will be fully refunded. Please note that repeated unconfirmed orders or cancellations on your part may negatively impact your visibility on the platform. We encourage prompt responses to ensure a smooth experience for all users.

If you need to modify or cancel a booking, you can do so directly from your Sailor Hub by following the guided procedure. We invite you to carefully consult our cancellation policy for "Sailors", which details any applicable conditions or penalties based on the notice period and the policy you have set for your Experience.

Payments for your bookings, net of our commission, are credited directly to your account. Like many similar platforms, the credit generally occurs after the Experience is successfully completed, ensuring transaction security for both parties. Exact credit times may vary depending on the payment method and banks involved, but we are committed to processing payments quickly and efficiently (e.g., within 24-48 hours of Experience completion).

Yes. As a professional service provider, you are responsible for understanding and complying with all local tax regulations related to the income generated through bSailor. We strongly advise all "Sailors" to consult with a local tax advisor or accountant to ensure proper declaration of earnings and compliance with applicable tax laws in your country of operation. bSailor does not provide tax advice.

In the unfortunate event of an accident, damage, or dispute during an Experience, both "Sailors" and "Be Sailors" should immediately report the incident to bSailor support. Our team will guide you through the necessary steps, which typically include:

• Immediate Notification: Inform bSailor support as soon as possible.
• Documentation: Provide clear photos, videos, and detailed descriptions of any damage or incident.
• Mediation: bSailor will act as a neutral mediator to help resolve disputes between parties, aiming for a fair and amicable solution based on our Terms and Conditions.
• Insurance Claims: We will assist in facilitating the necessary information for any insurance claims, but the ultimate responsibility for claims and coverage lies with the "Sailor's" insurance provider. Our goal is to ensure a fair and transparent resolution process for all parties involved.

Yes. When creating or editing a Quest, you can set an optional security deposit amount in euros. If set, a pre-authorisation for that amount is placed on the Be Sailor's payment method at checkout. The amount is not charged upfront. The pre-authorisation is released automatically when the Experience is marked as Completed. If you need to raise a damage claim, contact bSailor at legal@bsailor.com within 48 hours of the Experience end date and include photographic or video evidence. Our team will review the claim and decide whether to capture or release the deposit. Deposits must be managed exclusively through the platform. You cannot collect a deposit directly from a Be Sailor outside of bSailor. Deposits are held and released by bSailor — neither party can capture or release the deposit unilaterally.

The process is simple and intuitive. After a quick initial registration on the platform, you will receive a confirmation email. Upon your first login, you can choose your primary role: "Sailor" (service provider or boat owner) or "Be Sailor" (service user). Both roles will have access to a dedicated Hub to manage their bSailor experience.

On bSailor, the perfect 360-degree experience awaits you! You can find it by exploring the map or using search filters to locate boats, Sailors, and Experiences based on location, activity type, duration, and price. But that's not all: let featured Experiences or thematic sections inspire you to discover unique and original adventures, far beyond ordinary rentals. Whether you want to master a complex maneuver, explore hidden coves, or embark on a themed adventure, bSailor connects you to the exact experience you desire. To help you make an informed choice, each Experience listing includes detailed information about the "Sailor-Trainer," their qualifications, and reviews from previous "Be Sailors." This allows you to select the perfect match for your learning goals and adventure preferences.

Absolutely! Many "Sailors" offer the possibility to customize your experience. You can add "extras" that transform each outing into a tailor-made adventure. Imagine onboard catering for a gourmet lunch, snorkeling or SUP equipment to explore the waters, underwater photography lessons, maritime cooking classes, or themed routes related to local history. "Extras" allow you to enrich and make your day unforgettable.

While direct messaging with the "Sailor" through an internal system before booking is not yet available, we understand you might have specific questions. For any doubts or information not found in the Experience description, you can submit your inquiry directly through the Experience page. Our team will ensure your questions are addressed. We are actively working to implement a direct internal messaging system in the future, which will allow for more seamless pre-booking communication, while always maintaining high standards of security and privacy for all our users.

All payments on bSailor are made securely and protectively directly through the platform, ensuring maximum transparency and security for all transactions. Accepted payment methods are shown at checkout. The entire transaction is managed within the platform for your peace of mind.

Some Quests include an optional security deposit set by the Sailor. If a deposit applies to your booking, it is shown as a separate line at checkout with the amount and an explanation. A pre-authorisation for that amount is placed on your payment method at the time of booking. The deposit is not charged. The pre-authorisation is released automatically once the Experience is marked as Completed. If the Sailor raises a damage claim within 48 hours of the Experience and bSailor approves it, the deposit may be captured. Your booking confirmation email will show the deposit amount where one applies. Deposits on bSailor are always managed through the platform — you will never be charged directly by the Sailor.

The cancellation policy varies depending on the "Sailor" and the Experience booked, and it will be clearly indicated in the listing at the time of booking. We encourage you to carefully read this policy, as the refund will depend on the notice period given for the cancellation (e.g., full refund for cancellations within 48 hours, partial beyond that period, etc.). For greater peace of mind and to cover any non-refundable unforeseen events, you might consider taking out additional travel insurance we always offer.

Absolutely not! bSailor is an inclusive platform open to all sailing enthusiasts, regardless of their experience level. Whether you're an absolute beginner wanting to learn the basics of navigation, an experienced sailor looking to refine specific maneuvers (from offshore navigation to port maneuvers, anchoring, and mooring), or simply a sea lover eager to experience new and unique adventures onboard with professionals, bSailor has the right experience for you. Our focus is on learning, exploration, and refinement for every level. Don't settle for ordinary tourist charters!

Yes, and your opinion is extremely valuable to us! After completing your experience, you will have the opportunity to leave a detailed review of the "Sailor" and the Experience. This helps us build a transparent and reliable community where positive experiences are shared, and future "Be Sailors" can make informed choices. Your review is essential for continuously improving the quality of our offering and highlighting the best "Sailors" on the platform.

Yes, bSailor aims to build a true community of sea lovers. In addition to onboard experiences, the platform is designed to immerse you in a network of enthusiasts, where you can share your passion and your adventures, finding other sea lovers.

bSailor is an innovative platform that reinvents the maritime experience, going beyond simple boat rentals. Born to bridge the gap between traditional nautical schools and tourist charters, bSailor connects experienced boat owners and instructors ("Sailors") with a wide range of enthusiasts ("Be Sailors") seeking to learn, explore, or refine their sailing skills. We promote an approach that values authentic sea experiences, connection with nature, and continuous learning, with a strong commitment to sustainability and the protection of the marine environment. Our mission is to enable everyone to experience and appreciate the sea more deeply and meaningfully.

bSailor offers a significantly different experience from common boat rentals. We are not a simple tourist charter; at the heart of every Experience is the element of learning, conscious exploration, and active involvement. We want you to be not just a passenger, but an active participant in the adventure. Experiences are highly customizable and guided by expert Sailors, offering unique opportunities for skill development and authentic immersion in maritime culture, far from typical mass-market offerings. Here, the passion for sailing translates into personal growth and authentic adventure.

Yes, sustainability is a core value for bSailor. We are committed to promoting responsible navigation practices and raising awareness about marine environmental protection. Our platform encourages more conscious and respectful nautical tourism of our precious ecosystem. Every experience is an opportunity to learn and appreciate the beauty and fragility of the sea.

bSailor is currently active in Malta.

For any questions or support needs, you can contact us via email at info@bsailor.com. For legal and compliance enquiries, please write to legal@bsailor.com.